How long will it take to receive my order?

Delivery times typically are as follows:- Auckland: 2-3 working days- North Island: 3-4 working days- South Island: 4-5 working daysPlease allow an extra 2-3 days for rural areas. These timeframes are once your order has been dispatched. Keep in mind that delivery times can vary due to traffic, courier schedules, and other factors beyond our control. If you haven't received your order within the expected timeframe, please contact us on info@babyonline.co.nz with your full name and order number for further assistance.

How to track my order?

Please navigate to the Home screen of this Chat by pressing back arrow on top left. Then use "Order Tracking" option or go to "Track" tab at the bottom of the screen and enter your order details.If the tracking number does not show, please call us on (09) 5706660 or email us on info@babyonline.co.nz with your full name and order number for further assistance.

Do you ship internationally?

No, we do not ship internationally.

What is your return policy?

Change of mind / Incorrect product orderedGoods on clearance (marked as CLEARANCE or REDUCED TO CLEAR) are not returnable.If you change your mind or order an incorrect product, you can return the goods subject to the following conditions:Proof of purchase is requiredThe goods are in brand new condition and in the original packagingYou will be issued with a store credit, please note we do not offer refunds.Restocking fee may apply as per the following terms: If returned within 14 days from delivery or store pick up - no restocking fee will be applied provided all other conditions are met. If returned after 14 days: we reserve the right to decline returns after 14 days or charge a restocking fee, depending on the circumstances. If we decide to accept the return, all above conditions must be met plus your return will attract a restocking fee of minimum 20% or more of the items price, depending on the time over and above the 14 days.5. Returns will be at customer's cost. This includes courier/postage fees for return products and courier/postage fees for items sent from us as an exchange. Alternatively, customers can exchange items at our Auckland stores once confirmed with one of our staff. Please do not travel to the stores without confirming with the staff first.Incorrect product receivedIf you have received an incorrect product, please open the outer cardboard packaging and make sure the product inside is incorrect. We often recycle cartons and package items in various boxes, so whatever markings you see on the outside may not be indicative of what is inside the box. Please do not open plastic packaging, unless advised to do so by one of our staff. Please also check the product against the invoice or your email confirmation - there is a chance you ordered the wrong product (please see above on how to return it). Once you have confirmed the product is incorrect to what is on the invoice/order confirmation please take a photo of the product received and send it to us on info@babyonline.co.nz with your order number and a brief message. We will then be in contact to arrange an exchange for you.Please do not come to our physical store to exchange without contacting us first. We wouldn't want you to travel to the store and find that the product you need is not available.Faulty product received (NOT NAPPIES)Any faults must be reported within 10 working days of receiving your product. Proof of purchase must be retained. All our hardware items carry a one-year limited warranty against defects in materials and workmanship. Other items such as toys carry a 3-month limited warranty. The warranty does not cover wear and tear or damage cause by misuse of the product.We appreciate your patience, as we must get the faulty product back to us and inspect it before we can arrange an exchange. This means there will be some time before you get the exchange product delivered to you.We have the right to seek the return of any faulty goods or faulty parts from the customer and therefore customers should not dispose of any faulty products or parts without getting a confirmation from us first. Should we require the return of the faulty product, we will decide on arrangements on a case-by-case basis.My child grew out of nappies/particular size of nappies - can I return them? We understand that committing to a large quantity of nappies or nappy pants can feel like a big decision—especially if you're trying a new brand and your baby is growing up so fast! We are happy for you to return unopened packs for exchange. Unfortunately, we cannot accept opened packs (opened cardboard outer box is fine). Please note that you will need to cover the cost of returning the product and the cost of sending the exchange product to you. You can also pop into one of our Auckland stores to exchange/return, but please confirm with the store they have the stock you need. There may also be a difference to pay (or refund) depending on what is getting exchanged.Alternatively, you are welcome to order a sample pack before getting a large box.Faulty nappies receivedWe consider nappies faulty when they have visible manufacturing fault, including but not limited to missing tabs, missing leak guards, missing frontal tape, etc. If nappies are not holding solids or leaking through the sides, it may be a case of incorrect sizing. Incorrectly fitted nappies may not perform as well as they should, and it can happen when they are either too small or too big for the baby. You may also need to try a different brand as different nappies have different cut/fit.In case of faulty nappies, training pants, wipes, or any other disposable item: when customers use more than 5pcs of any disposable product, they acknowledge accepting the quality of the product purchased. Customers may not ask for an exchange after using more than 5pcs unless they pay for the used product and other courier charges incurred. Customers should not dispose of such faulty products without consulting the company first.If the customer received a free gift as part of a promotion and the product or portion of the product is returned for any reason (unless it was a faulty or defective product) the free gift must be returned along with the unwanted product. Free gifts cannot be returned for refund or exchange and have no cash value of their own.The liability of Waysoft Limited for any loss, damage or injury arising directly or indirectly from one of our products for non-compliance of any of our products or for any other reason shall not in the event exceed the amount equivalent to the price of the product.Waysoft Limited has the right to change its policy relating the return and refund of products at any time without notice.All non-business customers have all the rights they are entitled to under the Consumer Guarantees Act 1993 and the above terms do not deprive them of any of the rights or remedies they have under that Act.Warranty does not apply for any product that is purchased for business use (retailers, manufacturers, and service providers).

Can I exchange an item?

You can usually exchange an item, but some conditions apply. Please refer to our Returns policy.

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Hot Deals 🔥
In-Store Only Specials 🏬
nappies & more
aged care
bath & change
feeding
clothing
toys
- Shop By Type
- Shop By Brand
  - Baby Einstein
  - Hape
  - Jollybaby
  - Jumpy Pals
  - Paw Patrol
  - Peppa Pig
nursery
- Furniture
- Bedtime Accessories
strollers
car seats
travel
for mums
- Maternity & Breastfeeding
- New Mum Support
gifts
*CLEARANCE*
New Arrivals 2026