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Delivery & Returns Policy

Delivery

  • We do our best to deliver to you quickly and cost effectively.
  • We are unable to accept requests for specific delivery times, or accept liability for consequences of late, or early deliveries.
  • If nobody is home the carrier will attempt to leave the goods somewhere safe.
  • Delivery times and days are subject to traffic, driver availability and other issues beyond our reasonable control.
  • we cannot offer or guarantee deliveries for a specific date or time.

All deliveries will be to the door, no lifting up the stairs or helping inside the house should be expected. 

Standard Delivery Charges:

  • Orders $200.00 - $999.99 - FREE*
  • Auckland orders under $200.00 - $7.99
  • North Island orders under $200.00 - $9.99
  • South Island orders under $200.00 - $11.99.
* Oversized and overweight items delivery charge PER UNIT:
- Free Click and Collect
- Auckland - $85
- North Island Flat Rate - $115
- South Island Flat Rate - $135
* Oversized and overweight items might be required to be collected from the rural location depot. 
* Orders $1000 and over - we will contact you to confirm the delivery charge

Normal delivery times are:

2-3 Working Days - Auckland
3-4 Working Days - North Island
4-5 Working Days - South Island
Add extra 2-3 days for rural locations
  • Please note these times are an indication only, at certain periods Babyonline or courier companies may experience higher volumes in freight & therefore delivery may take a little longer.
  • Any orders placed after 11.00am will be shipped the next working day.
  • We are unable to specify times and/or days of delivery as we deliver through courier companies who keep their own schedules.
  • Couriers are unable to call or text prior to delivery. Please note we always do our best to work with the couriers for a prompt delivery service.
Delivery

Every effort will be made to fulfil orders placed with Waysoft Limited, but we shall not be liable to any person if Waysoft Limited declines to supply product(s) for any reason whatsoever. We reserve the right to decline orders without disclosing the reason behind that action.

Waysoft Limited shall not be liable for failure to deliver on expected time whether the delay has been due to causes beyond the control of Waysoft Limited or otherwise.

Please note that delivery charges are automatically detected by our system. However, in rare cases the delivery charge may be wrong or may not show up. If this happens and you are paying by bank payment, we will contact you to confirm the new delivery charge. If you are paying by credit card, WE RESERVE THE RIGHT TO CORRECT THE DELIVERY FEE and charge you the correct amount without prior confirmation.

Products shall be left at the delivery address, where courier driver feels it was safe to drop, and be deemed delivered at that point in time. It is the customer's responsibility to give our company delivery instructions, our general instructions to the courier drivers is to drop the boxes at the delivery address if no instructions were given by the customer to do otherwise. The property and risk in the product shall pass to the customer upon delivery to the customer's delivery address, and when the courier company confirms that it has been delivered to the right address.

In case of short or incorrect delivery you need to contact us as soon as possible. Any queries regarding delivery of New Zealand parcels and the contents will not be considered after 10 working days from dispatch date. Please inspect all items before signing for your parcel, if there is any damage you need to tell the courier driver and note it down when signing, as this is the Courier Company's responsibility. 

Warranty and Returns

All our hardware items carry a one-year limited warranty against defects in materials and workmanship. Other items such as toys carry a 3-month limited warranty. The warranty does not cover wear and tear or damage cause by misuse of the product.

 Any faults must be reported within 10 working days of receiving your product. Proof of purchase must be presented.

Waysoft Limited has the right to seek the return of any faulty goods or faulty parts from the customer and therefore customers should not dispose of any faulty products or parts without first consulting Waysoft Limited. Should Waysoft Limited require the return of the faulty product they will decide on arrangements on a case by case basis.

In case of faulty nappies, training pants, wipes, or any other disposable item: when customers use more than 5pcs of any disposable product, they acknowledge accepting the quality they have paid for. In this way the company fulfils the conditions of the term quality guaranteed (or guaranteed quality, or satisfaction guaranteed or your money back etc). Customers may not ask for an exchange after using more than 5pcs unless they pay for the used product and other courier charges incurred. Customers should not dispose of such faulty products without consulting the company first. Exchange of faulty products is only possible when the customer returns the faulty product.

Waysoft Limited does not offer refunds.  If you change your mind, we will provide an exchange or store credit subject to the following conditions:

  • Proof of purchase is provided
  • The goods returned within 28 days of delivery
  • The goods are in brand new condition and in the original packaging
  • The above does not apply to goods on clearance (reduced to clear), which are not returnable.
  • Return after 28 days  , If you wish to return your item or items after 28 days, the same rules as above apply - items must be unopened and in a new / re-sellable condition and your return will attract a restocking fee of minimum 20% or more of the items price, depending on the time over and above the 28 days. Waysoft Limited reserves the right to decline the return or charge a 20% restocking fee, depending on the scenario.

  Returns and/or exchanges for incorrect products ordered or change of mind returns will be at the cost of the customer. This includes courier/postage fees for return products and courier/postage fees for parts sent from us as an exchange (this condition does not apply to faulty products). Alternatively, customers can exchange items at Babyonline showroom which is located at 16 Gabador Place, Mt Wellington, Auckland.

If the customer received a free gift as part of a promotion and the product or portion of the product is returned for any reason (unless it was a faulty or defective product) the free gift must be returned along with the unwanted product. Free gifts cannot be returned for refund or exchange and have no cash value of their own.

The liability of Waysoft Limited for any loss, damage or injury arising directly or indirectly from one of our products for non-compliance of any of our products or for any other reason shall not in the event exceed the amount equivalent to the price of the product.

Waysoft Limited has the right to change its policy relating the return and refund of products at any time without notice.

All non-business customers have all the rights they are entitled to under the Consumer Guarantees Act 1993 and the above terms do not deprive them of any of the rights or remedies they have under that Act.

Warranty does not apply for any product that is purchased for business use (retailers, manufacturers, and service providers). Please contact us for further information. 

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Free Gift