Terms & Conditions

 

Welcome to Babyonline Rewards, our loyalty programme designed to thank you for shopping with us.

By participating in Babyonline Rewards, you agree to the following terms and conditions.

1. Membership and Eligibility

• Babyonline Rewards is a free loyalty programme for eligible retail customers.

• Customers can earn points on eligible online purchases at www.babyonline.co.nz.

• Customers who shop as guests may also earn points, provided we can identify and verify their customer details. 

• Wholesale, trade, reseller, export and other designated customer accounts, including childcare centres, educational organisations and charities, are excluded from participating.

• Points cannot be transferred between customers or combined across different customer accounts.

2. Earning Rewards Points

• Customers earn 1 point for every NZ$1 spent on eligible products.

• Points are calculated on the total amount paid for eligible products, including GST, after deducting all discounts and redeemed rewards.

• Shipping and delivery charges are excluded from points calculations.

• Points are rounded down to the nearest whole point based on the total eligible purchase value per order.

• Points are awarded only for fully paid, eligible purchases.

• Points earned from a purchase can only be redeemed on a future order.

• Example: An eligible product purchase of $125.90, including GST and after discounts, earns 125 points.

3. Product Exclusions

• Gift card purchases do not earn Babyonline Rewards points.

• Rewards points and rewards discounts cannot be used towards purchasing gift cards.

• Customers may earn points on eligible products paid for using a Babyonline gift card, provided all other earning conditions are met.

• Babyonline may introduce exclusions for specific products or product categories in the future. Any such exclusions will be clearly identified on the relevant product pages or applicable promotional information before purchase.

• Currently, there are no excluded products except gift cards.

• Future product exclusions will apply prospectively and will not remove points already validly earned on previous purchases.

4. Redeeming Rewards

• Current reward: 300 points = NZ$15 off an eligible purchase.

• A minimum eligible product subtotal of NZ$15 is required to redeem a reward. This is calculated after other applicable product discounts but before the Babyonline Rewards discount.

• Shipping charges and gift card purchases do not count towards the minimum purchase requirement.

• Rewards can be combined with other eligible discounts and promotional offers, subject to the conditions of those offers.

• Rewards cannot be exchanged for cash, transferred to another customer or used to purchase gift cards.

• Redeemed points are deducted from the customer's available points balance.

• Reward discount is issued after reward waiting period has passed, which is currently 2 business days from when customer collects enough points to qualify.
  
  
• Once issued, reward discount code will be displayed in the customer's Shopify profile. Please apply the code during checkout to redeem the reward. 

5. Points Expiry and Programme Discontinuation

• Babyonline Rewards points do not expire while the programme remains active.

• Customers can continue accumulating points without a time limit and redeem them when they meet the applicable redemption requirements.

• Points remain subject to adjustments for returns, cancellations, transaction errors and other circumstances including but not limited to the ones described in these terms.

• Babyonline reserves the right to discontinue the Rewards programme at any time or terminate it if the business permanently ceases trading.

• Where reasonably practicable, customers will be given at least 30 days' advance notice and an opportunity to redeem eligible points before the programme ends.

• Any remaining unredeemed points will cease to be redeemable when the programme ends. 

6. Special Promotions and Bonus Points

• Babyonline may occasionally offer bonus points promotions on selected products, including double points, triple points or additional fixed points.

• Special promotions may have their own conditions, qualifying products, dates and rules for combining offers.

• Promotion-specific conditions will be communicated at the time of the offer.

7. Returns, Refunds and Cancellations

• Points are awarded for eligible products that customers purchase and keep.

• If an order is fully cancelled or refunded, points earned from that order will be reversed.

• If an order is partially refunded, points will be recalculated based on the remaining eligible product value.

• Refunds relating only to shipping charges will not affect points earned on products.

• If points have already been redeemed before an eligible purchase is refunded, Babyonline may adjust the customer's available or future points balance accordingly.
  
  

• Where a reward was used on a cancelled or refunded order, Babyonline will assess whether the redeemed points should be reinstated, taking into account the refund circumstances.

• If, following any order cancellations, returns or refunds, a customer's points balance becomes negative, points earned from future purchases will first be used to offset the negative balance. The customer must accumulate enough points to bring their balance back above zero before they can earn points towards their next reward. 

8. Points Adjustments and Account Accuracy

• Babyonline may correct rewards balances where points have been incorrectly awarded, deducted or redeemed.

• Corrections may be necessary because of order changes, refunds, duplicate transactions, technical errors or misuse of the programme.

• Customers who believe their points balance is incorrect can contact Babyonline for a review.

9. Programme Commencement

• Babyonline Rewards recognises eligible purchases made from 1 October 2026.

• Eligible purchases made from that date before the public launch of the programme will be credited retrospectively following verification.

• Purchases made before 1 October 2026 are not eligible for retrospective points.

10. Changes to the Programme

• Babyonline may update the programme, including points earning rates, redemption values, minimum purchase requirements, eligible products and promotional conditions.

• We will provide reasonable advance notice of material changes, where practicable.

• Changes will not retrospectively invalidate points legitimately earned, except where corrections are necessary under these terms.

• Any discontinuation of the programme will be handled in accordance with Section 5.

11. Misuse of the Programme

• Babyonline reserves the right to investigate suspected fraudulent activity, misuse, duplicate customer accounts or attempts to obtain points or rewards improperly.

• Where misuse is reasonably established, we may suspend participation, correct improperly earned points or restrict further access to the programme.

12. Privacy and Communications

• Babyonline collects and uses relevant customer details, purchase history and rewards transactions to administer the programme.

• We may send service-related communications about rewards balances, transactions and important changes to the programme.

• Marketing communications will be sent in accordance with applicable New Zealand law.

• For more information, please refer to our Privacy Policy.

13. General Conditions

• Babyonline Rewards is operated by Waysoft Limited, trading as Babyonline/Supercare, in New Zealand.

• These terms are governed by New Zealand law.

• Nothing in these terms excludes or limits any rights customers may have under the Consumer Guarantees Act 1993, Fair Trading Act 1986 or other applicable legislation.

14. Contact

• For questions about rewards points or the programme, please contact Babyonline Customer Support on info@babyonline.co.nz